We offer several delivery options & delivery speeds, and these are all displayed on the product pages as you browse our website. The options presented vary and are based on your delivery address and the options you select during checkout. All of our parcel deliveries are fully tracked, with tracking numbers being provided to you for each order when it is dispatched.
Here is a guide to the various delivery options and prices, by location:
All orders placed after 3pm UK time (UTC + 1) will be processed and dispatched on the next working day. Our working days are Monday to Friday.
Here are the European countries that we deliver to:
Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland (26 of 26 counties), Isle Of Man, Italy (110 of 110 provinces), Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of Malta, Mayotte island, Moldova, Republic of Monaco, Montenegro, Netherlands, Norway, Poland, Portugal (20 of 20 regions), Reunion island, Romania (42 of 42 counties), San Marino, Serbia, Slovakia, Slovenia, Spain (52 of 52 provinces), Svalbard And Jan Mayen, Sweden, Switzerland, Turkey,
REST OF THE WORLD DELIVERIES
Here are the worldwide countries that we deliver to:
Afghanistan, Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Honduras, Hong Kong, India, Indonesia, Iran, Islamic Republic Of, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Qatar, Republic of Cameroon, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
All orders received through us are processed and, if the goods are available, dispatched within 1 working day of receiving the order. Therefore, depending on whether your goods are in stock at the time of the order, your goods will usually be with you in one to two working days.
If you place your order and it is processed before 3pm Monday to Friday, the goods will be dispatched the same day. Any orders received after 3pm will be dispatched the following day.
Please note that although we can send goods on a next day service we are relying on couriers to perform delivery and occasionally delays happen, in this instance we cannot refund carriage charges levied.
Unfortunately, we can not cover any import taxes or taxes that may be applied to your delivery during shipment. These charges are the buyer's responsibility and the costs must be paid for by you. Please check with your country's customs office to determine what these additional costs will be prior to buying.
If the goods you have ordered are out of stock we will notify you by email and at this point if you do not wish to wait for your order you can cancel your order and receive a full refund.
All our postal services offered are reflected at the current postage rates and any promotions we may offer from time to time. These can change at any point without prior notification.
You will find a returns form/invoice within your delivered package. Please state your name, delivery address and order confirmation number (this would have been advised in your order confirmation email).
If however you have gone through our customer support for your return/exchange and it has been approved you may send your items to;
Gorton Road, Pottery Lane,
Please ensure all the items are placed safely inside its original packaging with all labels attached to the garment/s. Please note that we do not allow customers to return their orders/parcels to our returns address themselves in person. We will not accept any parcels that aren't delivered by a courier and parcels must be sent back to us through a courier service.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow 2-5 working days from the receipt of your item to process your return or exchange accordingly.
The following items cannot be returned or exchanged:
For any defective or damaged products please contact our customer service first at firstname.lastname@example.org.
If you have any questions concerning our return policy, please contact us at:
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