BLACK FRIDAY DEALS | FLAT PRICING SHOP NOW

General FAQ'S

Please visit the Our Story page for more information. 

You can find our address, phone number, email address & live chat details on our Contact us page.

You can sign up to our email newsletter from our homepage on our website. We will then send you all our latest news, exclusive special offers & discount codes, promotions, updates about new products and more.  You can unsubscribe from our newsletters at any time - simply click on the unsubscribe link at the bottom of any emails from us.

ACCOUNT FAQ'S

You can login to your account to see your orders and update your details.

You can create an account at any time.

Delivery FAQ'S

Please see our Delivery & Returns page for more information.  The delivery options offered during checkout will differ dependant on your delivery location in addition to the service or speed of delivery you select during checkout.  

These options can also changed dependant on external factors such as the items in your cart, the time of year, the courier & delivery partners that we work with, as well as various other factors.  When you are placing your order, the relevant shipping options will be presented to you along with relevant delivery costs. 

You should receive a card through your door if no one is available to receive your parcel and it's too big to fit through your letterbox. There will be instructions on this card about where your parcel is (it will be sent to your local Post Office/sorting office where you can retrieve it with your delivery card).

We are currently working with Royal Mail to add this functionality to our website.

Our delivery charges will differ dependant on your delivery location in addition to the service or speed of delivery you choose during checkout.  These options can also changed dependant on external factors such as the items in your cart, the time of year, the courier & delivery partners that we work with, as well as various other factors.  When you are placing your order, the relevant shipping options will be presented to you along with applicable pricing.  Please visit our Delivery & Returns page for details of our delivery charges and delivery lead times.

There are several ways to track your delivery.  Upon placing your order, you will receive an order confirmation email which will include a link to a webpage that will give you the latest updates on your order.  You can use the Royal Mail Track & Trace website to track your parcel.

We currently ship worldwide.

Unfortunately, we can not cover any import taxes or taxes that may be applied to your delivery during shipment. These charges are the buyer's responsibility and the costs must be paid for by you. Please check with your country's customs office to determine what these additional costs will be prior to buying.

Terms & Conditions and Privacy FAQ'S

Our Privacy policy page contains details on our website security, how we store your data, how we collect your data and more. 

You can read our Terms & Conditions page for information around our terms of sale, competitions, our products, the use of our website, payments & more.  You may also wish to view our Privacy policy

Ordering FAQ'S

If you would like to track your order please enter your tracking number here.

If you have an account, please login to view your order history. If you do not, please sign up or contact us for more information.

Unfortunately, we are unable to refund the difference between the original price you paid at the time of purchase and the sale price at the time you've viewed it at a later date.

Payment Methods FAQ'S

We accept Visa, Maestro, Mastercard and Amex card payments via Shopify Payments (powered by Stripe).  We also accept PayPal, Apple Pay & Google Pay.

You can also choose to pay via Klarna - which is a Buy Now Pay Later service
Payments via Amazon Pay is also a service that will be made available soon.

Klarna is a payment service provider that takes end-to-end responsibility for your payment. Klarna provides payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

Returns & Exchanges FAQ'S

Our returns & refunds page contains information on how to returns goods to us, as well as important information around refunds.

You can exchange your item(s) within 30 days of you receiving your order. All you need to do is fill out your returns form, send the item(s) back to our returns address (which you can find on your returns form) and we will process the exchange for you and send the new items out to you. if you have misplaced your returns form, please contact us for further help.

Under the consumer protection act, you have the right to cancel your order you place online with us. In order to cancel an order, you must email or message us within twelve hours of placing your order so that we can process this. Any orders that have gone over the twelve hour cut of time cannot be cancelled and will be fulfilled.

At the moment we don't offer free returns when you send your items back unless the item has arrived damaged or faulty. If this is the case, please contact us via email and we will look into this as quickly as possible for you.

On average it takes around 3-5 days for the bank to process refunds and for them to appear in your account, however this may differ depending on your payment method and your bank.

Unfortunately, we are unable to refund the difference between the original price you paid at the time of purchase and the sale price at the time you've viewed it at a later date.

SIZING FAQ'S

On each of our product pages you should be be able to see a size guide chart.  This will advise you of the sizing of our products and relevant information.  You can also contact us if you require further information about sizes,

Social Media & Blogs FAQ'S

You can follow us on our social media pages here:

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